CenterPoint Energy continues to provide additional support to customers regarding their utility service. The company will support customers who may need payment assistance, arrangements or extensions during the COVID-19 crisis. In addition, the company has temporarily suspended natural gas service disconnections for nonpayment.

Supporting our customers and communities

We continue to support our customers and communities during this challenging time, working every day to deliver safe, reliable energy.

• Our work crews are staffed and responding to service calls and following social distancing guidelines to keep people safe.
• If one of our employees needs to enter your home or business to complete their work, they will explain the work to be done, ask your permission to enter, and take the necessary precautions to protect your family, home or business and themselves.
• We are here for you if you need help. To learn about payment assistance, setting up a payment arrangement, or asking for an extension, see the Payment Assistance and Contact Us links below.
• During times like these, scammers might contact you and ask for a utility payment, so we remind you that CenterPoint Energy would never call and demand payment over the phone or by prepaid debit card.
• Since more people are staying home, you might see your energy use rise. 

We remain in close consultation with appropriate governmental, such as the CDC, and other entities, and will adjust our response as guidelines and circumstances may require. 

Payment Arrangements: Click Here

Payment Extensions: Click Here

Web: Click Here To Apply

Phone: (713)659-2111 or (800)752-8036