AT&T / DirecTV

Updated on 04/16/2020


We know that many people are experiencing economic hardships as a result of the coronavirus pandemic. AT&T is keeping you connected 24/7. As part of this effort, we'll waive:

  • Late payment fees for postpaid wireless, home phone or broadband residential customers
  • Domestic postpaid wireless plan overage charges for data, voice or text for residential postpaid wireless customers  

The waiver applies to these fees or charges you may incur between March 13, 2020, and May 13, 2020, due to economic hardship related to the coronavirus pandemic. Have your user ID and password ready and click here to submit a waiver request.

Please allow one to two billing cycles to see your credit, if applicable.